Terms of Service - The Barley Mow

1. Definitions

In these Terms of Service (the Terms):

Website means the website available at https://thebarleymowshepperton.co.uk and its subpages.
Operator means the owner and operator of the Website trading as The Barley Mow, Shepperton, United Kingdom.
User or you means any person who accesses or uses the Website.
Services means the information, features, and functionalities made available through the Website, including (where offered) table reservations, event information, menus, contact forms, and related services.
Content means all text, images, graphics, logos, menus, event listings, audio or video, code, and other materials displayed on or available through the Website.
Terms means these Terms of Service, as updated from time to time.

Effective date: 25 January 2026

2. Acceptance of the Terms

By accessing or using the Website, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Website. You should print or save a copy of these Terms for your records.

Use of certain Services may require you to accept additional terms, which will supplement these Terms. If there is a conflict, the additional terms will prevail for the relevant Service.

3. Access and Use of the Website

The Website is provided for lawful use only and primarily for individuals located in the United Kingdom. You are responsible for ensuring that your use complies with all applicable laws in your location.

You must not use the Website in any way that is unlawful, fraudulent, harmful, defamatory, obscene, or infringing, or that could damage, disable, overburden, or impair the Website or interfere with others’ use.
You must not attempt to gain unauthorised access to any part of the Website, its servers, accounts, or networks, nor introduce viruses, trojans, worms, logic bombs, or other malicious or technologically harmful material.
You must not use any automated system (including robots, spiders, or offline readers) to access the Website in a manner that sends more request messages than a human can reasonably produce in the same period using a conventional browser.

The Website and Services may change from time to time. Access is provided on an as available basis and the Operator does not guarantee uninterrupted availability.

4. Eligibility; Age-Restricted Content

By using the Website, you represent that you are at least 18 years old where your use relates to age-restricted products such as alcoholic beverages. The Operator does not knowingly collect personal data from children under 13 years of age.

5. Accounts and Security (if applicable)

If the Website allows you to create an account, you must provide accurate and complete information and keep your credentials confidential. You are responsible for all activity under your account. Notify the Operator promptly of any suspected unauthorised use or security breach. The Operator may suspend or terminate accounts that violate these Terms.

6. Reservations, Orders, and Third-Party Services

The Website may enable you to make table reservations, enquiries, or orders (including for collection or delivery) either directly or via a third-party service provider. Where a third party is involved, additional terms of that provider may apply and will govern your transaction with them. The Operator is not responsible for the acts or omissions of third-party providers.

Reservations are subject to availability and may be subject to specific policies (for example, deposit, preauthorisation, seating times, or cancellation rules). You agree to comply with any such policies notified to you during the booking process.

7. Prices, Menus, Allergens, and Events

Menus, prices, opening hours, promotions, and event details shown on the Website are provided for general information only and may change at short notice. While reasonable efforts are made to ensure accuracy, errors and omissions may occur.
If you have dietary requirements or allergies, please inform staff before ordering. Allergen and ingredient information is provided in good faith but cannot be guaranteed as error-free; cross-contamination may occur.
Events may be subject to separate terms, age restrictions, capacity limits, ticketing conditions, or cancellation by the Operator due to operational needs, safety, or circumstances beyond its reasonable control.

8. Intellectual Property

The Website and all Content are owned by or licensed to the Operator and are protected by copyright, trade mark, and other intellectual property rights. All rights are reserved.

You may view and print Content for your personal, non-commercial use only.
You must not copy, reproduce, modify, adapt, translate, distribute, transmit, display, perform, publish, license, create derivative works from, or otherwise exploit any Content without prior written consent of the Operator or the relevant rights holder.
The names, logos, and trade marks displayed on the Website are trade marks of the Operator or third parties. No licence is granted to you to use any trade mark without the prior written permission of the relevant owner.

9. User Content and Acceptable Use

If the Website permits submissions such as reviews, comments, enquiries, images, or other materials (User Content):

You warrant that you own or have the necessary rights to submit the User Content and that it does not infringe any third-party rights, is accurate, lawful, not misleading, and compliant with these Terms.
You grant the Operator a worldwide, non-exclusive, royalty-free licence to use, reproduce, modify for formatting, publish, translate, and display your User Content on the Website and in marketing for the purpose of operating and promoting the Services.
The Operator may moderate, edit, refuse, or remove any User Content at any time at its discretion, including where it is abusive, defamatory, obscene, hateful, discriminatory, deceptive, promotional spam, or otherwise inappropriate.

10. Third-Party Links and External Websites

The Website may include links or references to third-party websites, services, or content. These are provided for convenience only. The Operator does not endorse and is not responsible or liable for third-party content, products, services, or practices. You access third-party sites at your own risk and should review their terms and privacy policies.

11. Personal Data and Cookies

The Operator acts as data controller for personal data collected via the Website. Personal data may be collected when you browse the Website, submit a form, make a reservation or order, or communicate with the Operator.

Purposes and legal bases for processing include:

Providing the Website and Services, processing reservations and orders, and responding to enquiries (performance of a contract or steps prior to entering into a contract).
Operating, maintaining, and improving the Website, ensuring security and preventing fraud (legitimate interests).
Sending marketing communications where you have opted in or where permitted (consent or legitimate interests, with the right to opt out at any time).
Complying with legal and regulatory obligations (legal obligation).

Data may be shared with trusted service providers (such as reservation platforms, payment processors, website hosting and analytics providers) under appropriate contracts and safeguards. Personal data may be transferred outside the UK/EEA where adequate protections are in place.

Retention: Personal data is kept only for as long as necessary for the purposes above and to meet legal, accounting, or reporting requirements, after which it will be securely deleted or anonymised.

Your rights: Subject to applicable law, you may have rights to access, rectify, erase, restrict processing of, or port your personal data, and to object to processing or withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal. You also have the right to lodge a complaint with the UK Information Commissioner’s Office.

Cookies and similar technologies: The Website may use necessary cookies for functionality and security, and with your consent may use optional cookies for analytics or performance. You can manage cookies through your browser settings. Disabling certain cookies may affect Website functionality.

To exercise your data rights or ask questions about privacy, contact the Operator using the contact details provided on the Website’s contact page or by writing to the establishment.

12. Liability and Disclaimers

The Website and Content are provided as is and as available. While reasonable efforts are made to ensure accuracy and availability, the Operator does not warrant that the Website or Content will be error-free, up to date, uninterrupted, secure, or free from viruses or other harmful components.
Except as expressly stated otherwise, and to the maximum extent permitted by law, the Operator excludes all warranties, conditions, and representations (whether express or implied) relating to the Website and Services.
The Operator will not be liable for: loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill, or reputation; indirect or consequential loss or damage; or losses not foreseeable when you began using the Website.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law. Your statutory rights as a consumer are not affected.

13. Indemnity

You agree to indemnify and hold harmless the Operator from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with your breach of these Terms, your misuse of the Website, or your infringement of any third-party rights.

14. Changes to the Website and Availability

The Operator may modify, suspend, or withdraw the Website or any part of it at any time for operational, business, or legal reasons, without notice and without liability to you.

15. Modifications to these Terms

The Operator may update these Terms from time to time to reflect changes in law, best practice, or the Services. The updated Terms will be posted on the Website with a new effective date. Your continued use of the Website after changes take effect constitutes acceptance of the revised Terms.

16. Suspension and Termination

The Operator may suspend or terminate your access to the Website immediately if you materially breach these Terms or if required to do so by law or competent authority. On termination, your right to use the Website ceases immediately, but the following sections will survive: Intellectual Property, Liability and Disclaimers, Indemnity, Applicable Law and Jurisdiction, and Miscellaneous.

17. Applicable Law and Competent Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except that if you are a consumer resident in Scotland or Northern Ireland you may also bring proceedings in your local courts.

18. Miscellaneous

Severability: If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in full force and effect.
No waiver: A failure or delay by the Operator to enforce any provision shall not constitute a waiver of that or any other provision.
Entire agreement: These Terms constitute the entire agreement between you and the Operator regarding the Website and supersede all prior understandings relating to the subject matter.
Assignment: You may not assign or transfer your rights or obligations under these Terms without the Operator’s prior written consent. The Operator may assign or transfer its rights or obligations at any time as part of a business transfer or reorganisation.
Interpretation: Headings are for convenience only and do not affect interpretation. These Terms are drafted in the English language.

19. Contact

For questions about the Website, Services, these Terms, or to exercise your data protection rights, please contact the Operator using the contact details provided on the Website’s contact page or by writing to the management of The Barley Mow, Shepperton, United Kingdom.